Privacy Policy

Information We Collect

lumoraiveniq collects various types of information to provide you with our comparative company analysis services. When you create an account, we gather basic details like your name, email address, and professional background. This helps us customize your experience and ensure you receive relevant financial insights.

Our platform automatically collects technical information about how you interact with our services. This includes your IP address, browser type, device information, and usage patterns. We also track which reports you view, how long you spend analyzing data, and which comparison tools you find most valuable.

• Personal identification information (name, email, phone number)
• Professional details and company affiliations
• Usage data and platform interactions
• Device and browser information
• Location data when you access our services
• Communication preferences and feedback

We may also receive information about you from third-party sources, including business databases and professional networks, to enhance our company analysis capabilities and ensure data accuracy.

How We Use Your Information

Your information serves several important purposes within our platform. We use personal details to maintain your account, process your requests, and provide customer support when needed. The technical data we collect helps us improve our analysis algorithms and create more accurate company comparisons.

We analyze usage patterns to understand which features are most valuable to our users and to identify areas for improvement. This might involve studying how different user groups interact with financial reports or which comparison metrics generate the most engagement.

Marketing communications are sent based on your preferences and interaction history. We may recommend specific reports or analysis tools that align with your previous activities on the platform. However, you can always opt out of these communications through your account settings.

Information Sharing and Disclosure

We take a conservative approach to sharing your personal information. lumoraiveniq does not sell your personal data to third parties for marketing purposes. We only share information in specific circumstances that directly support our service delivery or comply with legal requirements.

Service providers who help us operate our platform may have access to certain information, but they're bound by strict confidentiality agreements. These might include cloud hosting providers, analytics services, or payment processors. Each partner undergoes rigorous security assessments before gaining access to any user data.

In cases where we're required by law, court order, or government regulation to disclose information, we will do so while taking steps to protect your privacy to the extent legally possible. We may also share aggregated, non-personally identifiable data for research or industry reporting purposes.

Your Privacy Rights

Under Australian privacy legislation, including the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information. These rights ensure you maintain control over how your data is collected, used, and stored.

To exercise these rights, simply contact our privacy team using the details provided below. We typically respond to privacy requests within 30 days, though complex requests may take longer. There's no fee for most requests, though we may charge reasonable costs for excessive or repetitive requests.

Data Security and Storage

Protecting your information is fundamental to our operations. We employ multiple layers of security, including encryption, secure servers, and regular security audits. All sensitive data is encrypted both in transit and at rest using industry-standard protocols.

Our servers are hosted in secure Australian data centers that meet strict physical and digital security standards. Access to user data is strictly limited to authorized personnel who require it for their job functions, and all access is logged and monitored.

We retain your personal information for as long as your account remains active, plus an additional period as required by Australian business records legislation. Financial analysis data may be retained longer for historical comparison purposes, but it's anonymized where possible.

In the event of a data breach, we have established procedures to contain the incident, assess its impact, and notify affected users and relevant authorities as required by Australian law. We conduct regular security training for all staff and maintain incident response plans.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Essential cookies are necessary for basic site functionality, while analytics cookies help us understand how users interact with our platform.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Third-party cookies may be placed by our analytics providers or integrated services. These are governed by the respective third parties' privacy policies, and we encourage you to review their practices as well.

International Data Transfers

While we primarily store and process data within Australia, some of our service providers may be located overseas. When international transfers occur, we ensure appropriate safeguards are in place to protect your personal information according to Australian privacy standards.

These safeguards may include contractual clauses, adequacy decisions, or certification schemes that provide equivalent protection to Australian privacy laws. We regularly review our international data processing arrangements to ensure ongoing compliance.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When significant changes occur, we'll notify active users via email and display a prominent notice on our website.

Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Previous versions of our privacy policy are archived and available upon request. If you disagree with changes to our privacy practices, you may close your account or contact us to discuss your concerns.